At Boutique Designer Hub by Rinkie Kukreja, we strive to offer high-quality, designer fashion pieces. However, if you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Product Condition: Items can be returned within 7 days of delivery. The product must be unused, unworn, unwashed, and in the same condition as when it was delivered, with all original tags and packaging intact.
• Custom/Personalized Orders: Please note that custom-made or personalized garments cannot be returned or exchanged.
• Defective Items: If your item arrives damaged or defective, please contact us within 24 hours of receiving the order to request an exchange or refund.

Return Process

1. Contact Us: To initiate a return, please send an email to support@naturalbase.co.in with your order number, item details, and the reason for the return.
2. Approval: Once we receive your request, we will confirm the eligibility of the return and provide instructions on how to proceed.
3. Return Shipping: Customers are responsible for shipping costs associated with returning the product, unless it’s due to damage or error on our part.
4. Refund Process: After receiving the returned item, we will inspect it and notify you of the status. If approved, refunds will be issued via the original payment method within 7-10 business days.

Non-returnable Items

• Items purchased on sale or during promotional offers are not eligible for returns or exchanges.
• Personalized, altered, or customized items cannot be returned.

Your satisfaction is our priority, and we aim to make your shopping experience with us as seamless as possible.